1-855-MyARHIPP (855-692-7447)
Hours of operation: 8 am - 5 pm CT (weekdays)

Payment Information

How often do members get reimbursement?
The Arkansas HIPP program reimburse members monthly for the cost of group health insurance provided by an employer or through COBRA.

What steps must members take to receive monthly reimbursements?
To qualify for the Arkansas HIPP program monthly reimbursements, members must:

  1. Be eligible for Medicaid within the state of Arkansas at the time of payment request
  2. Provide a paystub(s)/ proof of payment(s) dated within the month of payment request(s)
    1. The paystub/proof of payment provided must show a medical deduction being takin out

What is the deadline to turn in paystub/proof of payment to receive monthly reimbursement?
Paystubs/proof of payment(s) are due each month. When requesting reimbursement payment please ensure paystub/proof of payment reflects the months date you are requesting. (Please note: In the event you are late, turning in a paystub/proof of payment and are requesting a payment older than 6 months, this will be sent over to the Arkansas Medicaid for approval.) Processing time for older payments may vary.

***It is very important to send over proof of payment monthly once become available. ***

Reimbursement Timeline:
Monthly payments are sent out to members on a weekly basis. Proof of payments received by Wednesday on any week will be processed by the following Thursday. Once payments are processed, they are scheduled to be sent the following Friday. At this time, please allow 3-5 business days to receive via direct deposit and 7-10 business days to receive via USPS mail.

Ex: If we receive your paystub/proof of payment on Wednesday June 1, 2022, your payment will be processed by Thursday June 9, 2022 and sent out on Friday June 17, 2022.

Ex: If we receive your paystub/proof of payment on Thursday June 2, 2022, your payment will be processed by Thursday June 16, 2022 and sent out on Friday June 24, 2022.

It is critical that all REQUIRED documents for payment processing are submitted on time to meet the payment processing timeline without any delays.
* Please note, holidays may affect some pay schedules.

What are some reasons payments would be delayed?
Here are a few reasons a members payment could be delayed:

  • Case is due for renewal and renewal documents have not been received
  • Incorrect paystub received (ex: requesting payment for the month of March, but proof of payment dates ends in the month of February)
  • Paystub deductions do not match the rates we have on file
    • This could be due to a rate change or credit applied that we do not have on file. In this case, please provide new information to Arkansas HIPP as soon as possible.
  • Medicaid is showing inactive or a non-qualifying code for Arkansas HIPP

Can members receive reimbursement payments faster?
The Arkansas HIPP Program has an even faster way for you to get paid each month. It’s called direct deposit and it’s FREE. You can set up direct deposit in 3 easy steps:

  1. Fill out and sign the direct deposit form
  2. Write “VOID” across the front of one of the policyholder’s blank checks.
  3. Complete and return the form

Click here to sign up today!

How to turn in paystub/proof of payment to receive reimbursement?
The Arkansas HIPP Program provides three different ways members can submit required documents:

For additional information contact us at:

1-855-MyARHIPP (855-692-7447)

Monday- Friday (8:00 am- 5:00 pm, Central)